Privacy Policy

Our contact details

Name: Signal Learning Limited
Address: 45 Mowbray Street, Sheffield
E-mail: info@signallearning.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Email address
  • Website user stats

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Personal identifiers, contacts and characteristics - in order to process your order and for personal correspondence with you in relation to your account. We may use your name in marketing emails to you to inform you of information and offers related to your account and courses that may be of interest to you.
  • Email address - to email you either for correspondence from Signal Learning or marketing emails from Signal Learning to inform you of information and offers related to your account and courses that may be of interest to you.
  • Website user stats - We use google analytics to monitor usage and behaviour on our site so that we can improve your experience. All data is anonymised.

We do not share this information with any other organisation unless required to by UK law.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@signallearning.co.uk.

How we store your personal information

Your information is securely stored.

We keep your personal information on file for a period of two years after your last interaction with us. We will then dispose your information by safe deletion of records from all of our systems.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@signallearning.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@signallearning.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

This privacy policy was last updated on 07/11/23.